PRIVACY

Privacy Policy

Last Revised: March 2025

At Faction Hosting, protecting your privacy is a core responsibility. This Privacy Policy explains how we collect, use, and safeguard your personal information whenever you use our websites, platforms, or services. By accessing our services, you acknowledge and agree to the practices outlined here. If you do not agree, please stop using our services immediately.

By continuing to use our services, you confirm that you are at least sixteen (16) years old, or that you have verifiable parental/guardian consent which may be requested by Faction Hosting.

Information We Collect

We may collect different types of personal information to provide and improve our services. Examples include your name, email address, billing details, phone number, postal address, and communications with our support team. In some cases, technical data such as IP addresses, device/browser information, and service usage logs may also be recorded.

Information You Provide Directly

When you sign up for an account, request support, or make a purchase, you provide personal information that we store securely for operational purposes. Some of our functionality relies on third-party tools, including but not limited to Crisp, Google, Font Awesome, WHMCS, Trustpilot, and Discord. These providers operate under their own privacy policies, and we do not control or assume liability for their practices.

Information Collected Automatically

Like most online services, we use cookies and related technologies to enhance user experience, track website activity, and protect against fraud. Cookies may include anonymous identifiers and help us remember preferences, secure accounts, and improve our site. You can disable cookies in your browser, but doing so may limit some features of our services.

How We Use Your Data

We process the information we collect to:

Deliver, maintain, and improve our services

Communicate updates, billing information, and service notices

Provide customer support and technical assistance

Analyze service usage to improve performance

Detect, prevent, and address security or technical issues

We never sell, rent, or exchange your data with outside organizations.

Data Storage & Security

Your personal information is kept only as long as necessary for the purposes described in this Policy or to meet legal, regulatory, or contractual requirements. Once your account is closed, we will delete or anonymize your data unless longer retention is required by law. We use industry-standard security controls, but no method of online storage or transmission can be guaranteed 100% secure.

International Data Transfers

Your information may be transferred and processed in jurisdictions outside your country of residence. By using our services, you consent to these transfers. We take reasonable measures to ensure that any such transfer is protected by adequate safeguards and consistent with applicable laws.

When We Disclose Information

We may share your information only when it is legally required, necessary to enforce our terms, or to protect the rights, property, or safety of Faction Hosting, our users, or the public. We may also disclose data to investigate or prevent potential violations, fraud, or abuse.

Your Rights

You have the right to request access, correction, or deletion of your personal data. You may also withdraw consent to certain processing activities at any time, though this may affect our ability to provide some services. To exercise your rights, please contact us at [email protected].

European Union Users

If you are located in the European Economic Area (EEA), your data may be transferred to and processed in the United States. We handle such data transfers in line with GDPR principles and commit to providing an adequate level of protection for personal information.

Third-Party Services and Payment Processing

When payments are processed through third-party gateways, those providers collect and store relevant data (such as payment details, billing addresses, and verification information) in order to complete transactions. These providers are responsible for their own compliance and security obligations. Other integrated services (like analytics or support tools) may also process limited information, always governed by their respective privacy policies.

Sharing & Interaction

Faction Hosting does not share your personal data with unrelated third parties. Information is accessible only to authorized team members for operational needs. We will never ask for your account details through unsolicited communications. If you choose to use social media plugins or post information publicly, that information may be visible to third parties under their own terms of use.

Contact Us

If you have any questions, concerns, or formal legal enquiries regarding this Privacy Policy, please contact us at: [email protected]